Privacy Policy – Biogenyx Research Labs

Last Updated: May 25, 2026

At Biogenyx Research Labs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related information
  • Order history

Non-Personal Information

We may also collect certain technical and usage information automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website activity and browsing behavior
  • Cookies and analytics data

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding orders or inquiries
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Send promotional communications (only where permitted)

3. Payment Security

Payments made through our website are processed using secure third-party payment providers. We do not store complete payment card information on our servers.

All payment transactions are encrypted using industry-standard security technologies.

4. Shipping & Order Processing

Customer information is used strictly for order processing, shipping coordination, and delivery confirmation purposes.

We may share relevant shipping information with courier and logistics providers to complete deliveries.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance shopping functionality

You may disable cookies in your browser settings, though some website features may not function properly.

6. Third-Party Services

We may use trusted third-party services for:

  • Payment processing
  • Website analytics
  • Email communications
  • Shipping and logistics
  • Security and fraud prevention

These providers only receive information necessary to perform their services and are expected to maintain confidentiality and data protection standards.

7. Data Protection & Security

We implement reasonable technical and organizational security measures to help protect your information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration or disclosure

While we strive to use commercially acceptable means to protect your data, no online transmission or storage system can be guaranteed 100% secure.

8. Marketing Communications

If you subscribe to marketing updates, we may occasionally send:

  • Product announcements
  • Promotions
  • Educational content
  • Company news

You may unsubscribe from marketing emails at any time using the unsubscribe link included in communications.

9. Age Restriction

Our website and products are intended only for individuals who are legally permitted to purchase research products in their jurisdiction.

By using this website, you confirm that you are of legal age in your region.

10. Compliance & Legal Disclosure

We may disclose information if required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from authorities
  • Protect the rights, property, or safety of our company, customers, or others
  • Prevent fraud or security threats

11. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Access to your information
  • Correction of inaccurate information
  • Deletion requests
  • Withdrawal of consent for marketing communications

To exercise these rights, contact us using the details below.

12. Changes to This Privacy Policy

Biogenyx Research Labs reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting to the website.

We encourage users to review this page periodically.

13. Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

Biogenyx Research Labs
Email: info@biogenyx.co.za
Website: www.biogenyx.co.za

Disclaimer:
Products sold by Biogenyx Research Labs are intended strictly for laboratory and research purposes only. Products are not intended for human consumption, medical use, diagnosis, or treatment unless explicitly stated otherwise under applicable laws and regulations.