Terms & Conditions – Biogenyx Research Labs

Last Updated: May 21, 2026

Welcome to Biogenyx Research Labs. By accessing or using our website, purchasing products, or interacting with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.

Your continued use of the website constitutes acceptance of these Terms & Conditions, our Refund & Return Policy, and all applicable policies published on this site.

2. Research Use Only

All products sold by Biogenyx Research Labs are intended strictly for laboratory and research purposes only.

Products are not intended for:

  • Human consumption
  • Veterinary use
  • Medical use
  • Diagnostic or therapeutic applications

Biogenyx Research Labs makes no representation that any product is safe or effective for any purpose outside legitimate research applications.

Customers are solely responsible for understanding the proper handling, storage, and lawful use of all products purchased.

3. Product Information

We strive to ensure all product descriptions, specifications, and pricing are accurate. However, we reserve the right to:

  • Correct errors or omissions
  • Update product information without notice
  • Modify pricing at any time
  • Discontinue products without liability

Product images are for illustrative purposes only and actual packaging may vary.

4. Orders & Payments

All orders are subject to acceptance and availability.

Biogenyx Research Labs reserves the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased
  • Reject orders suspected of misuse, fraud, or unlawful activity

Orders are processed only after payment has been successfully received and verified.

5. Shipping & Delivery

Shipping times provided are estimates only and are not guaranteed.

Biogenyx Research Labs is not responsible for:

  • Courier delays
  • Customs processing delays
  • Lost packages marked as delivered
  • Incorrect shipping information submitted by customers

Customers are responsible for ensuring shipping details are accurate at checkout.

6. Refunds & Returns

Due to the sensitive nature of research products, all sales are generally final.

Refunds, replacements, or store credit may only be considered under limited circumstances, including:

  • Incorrect items received
  • Damaged products upon arrival
  • Missing items caused by fulfilment errors

Claims must be submitted within 48 hours of delivery with supporting evidence, including photographs and order information.

For complete details, please review our Refund & Return Policy.

7. Limitation of Liability

Biogenyx Research Labs shall not be liable for:

  • Improper use of products
  • Misinterpretation of product information
  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business interruption

All products are supplied “as is” without warranties of any kind, express or implied.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Graphics
  • Product descriptions
  • Website design
  • Text and media

is the property of Biogenyx Research Labs and may not be copied, reproduced, or distributed without written permission.

9. Prohibited Use

Users agree not to:

  • Use the website for unlawful purposes
  • Misrepresent identity or purchasing intent
  • Attempt unauthorized access to the website
  • Resell products in violation of applicable laws or regulations

Biogenyx Research Labs reserves the right to terminate access to users who violate these terms.

10. Privacy

Customer information submitted through the website is handled in accordance with our Privacy Policy. We take reasonable measures to protect customer data but cannot guarantee absolute security of online transmissions.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of South Africa.

Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of South African courts.

12. Changes to Terms

Biogenyx Research Labs reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are published constitutes acceptance of the revised terms.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

Email:info@biogenyx.co.za